Refund and Returns Policy

Overview

At Briggato.com, we strive to ensure your satisfaction with every purchase. Our Refund and Return Policy outlines the terms and conditions under which returns, refunds, and exchanges are processed. Both for local and international orders.

General Return Policy

We accept returns for most items within 30 days of delivery. Returned items must meet the following criteria:

Unused, undamaged, and in their original packaging.

Accompanied by the original receipt or proof of purchase.

Items such as perishable goods, personal care products, and custom-made items may not be eligible for return.

Return Process

To initiate a return:

Contact our Customer Support at customersupport@briggato.com within the return window.
Provide your order number and reason for return.
Follow the instructions provided by our team, including shipping the item to the designated address.

Note: Customers are responsible for return shipping costs unless the item was defective or incorrectly delivered.

Refund Policy

Refunds will be processed once the returned item is received and inspected. Refunds are issued in the original payment method and may take up to 7-14 business days to reflect in your account.

Refund Types:

Full Refund: For defective or incorrectly delivered items.

Partial Refund: If the item shows signs of use or damage caused by the customer.

Non-Refundable: For items that do not meet return criteria or for final sale items.

Exchange Policy

Exchanges are subject to product availability and must be requested within the return window. If the desired item is unavailable, we will offer a refund or store credit.

International Returns and Customs

For international orders:

Returns must comply with customs regulations.

Customers are responsible for any duties, taxes, or fees associated with the return shipment.

Original shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact Customer Support within 3 days of delivery with photos or evidence. We will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items are non-returnable:

Digital products or downloadable content.

Gift cards.

Perishable food items

Health and personal care items (if opened).

Customized or personalized items.

For further assistance or to initiate a return:

Email: customersupport@briggato.com